Returns Policy
At Roosty’s, we’re here to help you get the very best out of your flock - and we stand behind every product we make.
If something’s not right, we’ll make it right.
🐔 90-Day Hen Happiness Guarantee
We’re confident you’ll see a real difference in your hens.
If after your first order you don’t notice an improvement within 90 days of consistent use, we’ll give you a full refund - no questions asked.
No need to return the product. Just email us and we’ll take care of it.
Returns (Unused Items)
We accept returns within 90 days of delivery for unused items.
To be eligible:
-
The item must be unopened and in its original packaging
-
The product must be in new condition
Please contact us before returning any items so we can provide the correct return instructions.
The cost of the return shipping label is the customer’s responsibility.
If we provide a prepaid return shipping label, the amount we pay for that label will be deducted from your refund before it is issued.
Damaged, Defective, or Incorrect Orders
If something arrives wrong or damaged, we’ll fix it fast.
-
We’ll send a replacement or issue a full refund
-
We cover all shipping costs
-
Just contact us within 7 days of delivery
How to Start a Return or Claim
Email hello@roostys.co with:
-
Your order number
-
A quick note on the issue
We’ll guide you through the next steps right away.
Refunds
-
Refunds are processed within 5–7 business days after approval
-
Refunds are issued to your original payment method
-
For change-of-mind returns, the cost of the return shipping label will be deduct